faq

Want to know more about Columbia Pipe, our products, our suppliers, or our business? Read our FAQs for answers to commonly asked questions.

 

Our Business

How many businesses are you in?

We supply pipe, valves and fittings, plumbing, hydronic, and HVAC equipment and supplies. We also service subsets of these businesses with divisions such as steam specialties, valve automation, and piping fabrication.

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Are you a full service supplier?

Yes, we are a full-service supplier of pipe, valves and fittings, plumbing, hydronic, and HVAC equipment and supplies, providing top-tier products and SERVICE plus SOLUTIONS.

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Are you a catalog house or do you have expertise in the products you sell?

We are a full-service company that has expertise in every one of our businesses. We can and do help our customers a great deal in finding the right product for a project, day-to-day MRO requirements and for emergency needs.

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Do you offer credit to businesses wanting to order from you?

Applications for credit are available for download on our For Customers page.

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Are you involved in commercial or residential plumbing?

Our plumbing business is primarily geared towards commercial plumbing, although we stock and sell Moen, Lasco Bathware and American Standard and many more residential brands. We do not have a show room and we do not sell to the public.

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Do you export?

We do not currently export products out of the United States of America, although we sell products to customers who do.

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How does material get from Columbia Pipe to our customers?

We offer delivery service to all customers. We have a fleet of 78 delivery vehicles. Every one of our branches offers delivery. We also offer Columbia ExpressTM emergency delivery. Products may be picked up at Will Call counters at most branches.

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What states and locations do you serve?

Illinois, Wisconsin, Minnesota, Michigan and Indiana. Please click here for Columbia Pipe locations.

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What is your newest location(s)?

Eagan, Minnesota
May, 2011

Midland, Michigan
March 2008

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Products

How many brand names do you carry?

We carry over 1,500 lines of product.

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Which brands do you carry?

We stock the top brands in all of our businesses. Check out our Products pages for a full listing of our vendors.

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Do you carry parts for repair?

Yes, we stock repair parts for many of our products. Contact a Columbia Pipe representative to check on parts for a specific product.

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Do you carry complimentary products?

Yes, we stock and sell a wide range of complimentary products for every product that we carry. See our Products pages for a full listing of complimentary products.

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Do you offer warranties?

We offer warranties per the manufacturer’s warrantees. Warranties vary according to date of our purchase, date of installation, and the product.

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Do you have a return policy?

Material may be returned with prior consent. Requests for permission to return material must include proof of purchase. All material to be returned must be in new and resalable condition subject to inspection. Non-stock material shipped or held for future delivery may be returned if and only if the manufacturer issues a return authorization. Any material returned may be subject to restocking/handling and freight charges.

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Do you have an online catalog?

Yes, click here to contact us. Back to Top

Can I view your Price List?

Yes, click here to view Our Price Lists

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Human Resources

Are you currently hiring?

We are always looking for new talent. If you feel you have skills in our industry, seek us out.

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Contact

How do I contact your company?

Please visit our Contact page for specifics.

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Customers

Who are your customers?

Our customers include a wide range of contractors, OEMs, MROs, and institutional clients such as hospitals, schools, and commercial property managers. We currently do not sell to the public, nor do we sell retail.

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Do you sell to homeowners?

We are a commercial supply house and are unable to service private homeowners.

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